Refund Policy

Last Updated: August 30, 2026

At Zenvor Wear, we aim to provide quality products and a smooth shopping experience. This Refund Policy explains when refunds may be provided.

1. Refund Eligibility

A refund may be issued when:

  • You receive a damaged or defective product and a refund is approved.

  • You receive an incorrect product and a replacement is not available.

  • Zenvor Wear approves a refund for another valid reason.

All refunds are subject to review and approval.

2. Refund Request

If you believe you are eligible for a refund, contact us within 7 days of receiving your order.

Please email info@zenvorwear.shop and provide:

  • Order number

  • Customer name

  • Description of the issue

  • Photos or videos of the product, if applicable

3. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed using an appropriate available method.

For Cash on Delivery orders, we may request the customer's bank account, Easypaisa, JazzCash, or other suitable payment details for processing the refund.

4. Refund Amount

If a refund is approved because of a defective, damaged, or incorrect product, the eligible product amount will be refunded according to the circumstances of the case.

Original shipping charges may be non-refundable unless the issue was caused by Zenvor Wear.

5. Refund Processing Time

After approval, refunds are generally processed within 5–10 business days.

The time required for the amount to appear in your account may vary depending on the payment method or financial institution.

6. Non-Refundable Situations

Refunds may not be provided for:

  • Products damaged after delivery due to customer misuse.

  • Normal wear and tear.

  • Products returned after the applicable return period.

  • Orders refused or returned because the customer changed their mind, unless approved by Zenvor Wear.

7. Contact Us

For refund-related questions, please contact:

Email: info@zenvorwear.shop
Location: Multan, Pakistan